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MessagePosté le: Ven 14 Sep 2018 - 10:51    Sujet du message: his article can be freely published in a web site As long Répondre en citant

LISBON, March 29 (Xinhua) -- The Bank of Portugal on Wednesday upgraded its growth forecast for this year and the next two years, estimating that the gross domestic product (GDP) will grow 1.8 percent in 2017.


According to the central bank's latest outlook, the 2017 forecast for economic growth rose from 1.4 percent forecast in December.


Forecasts for the next two years also improved, with the bank expecting the economy to grow 1.7 percent in 2018 and 1.6 percent in 2019, an upward revision of 0.2 and 0.1 percentage points respectively.


The improved forecast is due to the a strong growth in exports, according to the bank, with exports of goods and services being "one of the most remarkable aspects of the adjustment process of the Portuguese economy."


The central bank also expects the surplus in trade balance in goods and services to drop from 2.2 percent of GDP in 2016 to 1.4 percent in 2017 and 1.3 percent in 2018, before recovering slightly to 1.4 percent of GDP in 2019.


The bank expects the inflation rate to be 1.6 percent in 2017, 1.5 percent in 2018 and 1.5 percent in 2019.

Can Your IVR Messaging Get Any Better?

A question I often get asked from both new and existing clients is the same question that marketing experts ask themselves every day. I will use the same approach to help you arrive at an answer."In your experience can my IVR messaging get any better?"

Even after 14 years in this business Allen Iverson USA Jersey , my crystal ball tells me the same thing, "Ask the caller".
Do what marketing experts do, test your messaging, more specifically, split test your message to ensure that your message gets users to do what you want them to do.
Whether you are using IVR for a survey USA Basketball Jerseys , lead generation, or providing a client with information on their account, make sure that, the message gets the caller to do what you want them to do.
* Is your objective to have your customer use your self-service IVR to check their balance? Or talk to an agent? (Needless to say that if the caller opts for the agent, it will cost you 5 times more than if they interact with an IVR).
* Do you want callers to say yes Tracy McGrady USA Jersey , to be contacted regarding an auto loan?
* Do you want more of your customers to participate in your customer satisfaction survey?

The type of application doesn't matter, if you want to optimize your results, and achieve the return you are expecting. You need to test with real customers ? otherwise you are leaving it to the luck of the draw.

This process I call IVR Optimization, (I borrowed the term from Google Web Optimization), a tool that you can use to improve on your web conversion rates by testing various versions of your web site.
Now Stephon Marbury USA Jersey , you ask yourself, what does this have anything to do with IVR applications? Its simple, the same principals of ?Split Testing? apply and are possible with an IVR campaign.


Dynamic, IVR Optimization allows you to test different variations of your IVR scripting. This way you can identify the message combinations that produce the highest success rates. The success rate being; how often you can get the caller to do what you want them to do.
You can run 2, 3 or 4 different combinations and not just rely on gut feelings. You can conduct real-time research Stephen Curry USA Jersey , with real callers. This research helps you optimize your messaging and yield the highest success rate.

The IVR world is a little more complex than Google?s Web optimizer approach; you have more callercall recipient interactions to consider.

The good news is that with the right expertise and technical framework you can optimize your IVR messaging so the caller will do what you want them to do; you can move away from the traditional ?guess work? approach to a systematic, predictable approach that will provide you with the highest return.

You can download the complete guide, FREE, " How To Successfully Execute your IVR Project and Select The Right Vendor for the Job " at: http:www.datatel-systemswhitepapersIVR_outsourcing_request.htm

Author's Resource Box


his article can be freely published in a web site As long as its not modified in any way including authors bylines, Plus the hyperlink must be active just as like bellow.

Barnard L. Crespi Scottie Pippen USA Jersey , is CEO and head of professional services of Datatel Communications Inc, a firm that helps businesses and organizations automate a wide range of telephone interactions with customers and employees, through the use of IVR (Interactive Voice Response). For over 12 years, he has helped business leaders build and successfully execute world-class IVR strategies. He is the author of many leading industry reports, including A Quick Guide to IVR Surveys
? Getting it Right the First Time? Russell Westbrook USA Jersey , The Complete Guide to Generating Sales Leads with IVR and A Quick Guide to Measuring Customer Satisfaction with IVR Surveys For Call Centers , Where IVR Really Does Work, as well as dozen other case studies and application specific papers.


To learn more about Datatel go to: IVR
http:www.datatel-systems


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